Why buy from us?

Why should you buy from us?

We have specialised purely in reversing cameras since 2007 and before that we had experience selling them alongside other products.  Over the years we have seen many developments and built up a network of reliable manufacturers (not just selecting the cheapest we find).

A big portion of our business is from repeat custom, both from individual customers when they change vehicle, and from mobile fitters on a regular basis who want a reliable product to avoid travelling back and forth to replace bits that go wrong from getting the lower grade cheaper parts.

We care about reliability, it's taken many years to find reliable suppliers who can make things to our spec with our rigorous quality control standards and we will always feedback and request changes if we ever detect any improvements needed.. 

We offer a 2 year guarantee on all our premium systems, they have so much protection onboard that we rarely need to replace anything. Our aim for faults is below 1% over a 2 year period, and we make sure our entire range falls well below this. If something does go wrong you can relax in the knowledge you have UK support on call, but more likely it will be a case of fit and forget.

We're quite unusual in today's world to offer a repair service on our own products, we can usually provide a low cost repair if they fail outside of warranty (we can repair at least half of the old monitors sent to us).  As far as we know, the majority of our competitors don't offer this, but the first thing we do when we establish a product line is order spare mainboards/panels/button arrays etc to ensure that if anything fails long term that we can repair it without the customer having to buy a new monitor and possibly having to change the wiring harness at the same time.

We are unique with our wide selection of painted stainless steel brackets. The worst thing is having a nice shiny motorhome with a rusty, old-looking camera sitting on the back. When we used to supply mild steel brackets we sometimes used to get rusted cameras after just a few weeks, now we never get anyone asking for another bracket (apart from people that have bought elsewhere). Stainless Steel is great at resisting rust, but a pain to paint, we haven't found many factories that can make the Stainless Steel Brackets let alone paint them.

Always staying ahead of the game in terms of technology.  Whether it is keeping up with the latest support boards for the cameras, the latest image sensors, the latest digital panels for the screens with triple the pixels of the old LCD panels, to new technologies such as Digital Wireless with a Wi-fi network setup using MP4 encoding for transmission and simultaneous playback, we always upgrade our equipment.  

We are a family-owned and run company, we are fully based in the UK and pay all the taxes you would expect, not a faceless multinational corporation.  We care about our customers and will go out of our way too help.  If you search "reversing cameras uk forum" you will find lots of people talking positively about us over many years.

Why are we more expensive than eBay and Amazon sellers?

Firstly, you may have heard of the phrase “if it seem too good to be true it usually is”, well it’s very true in this instance. We are forever answering calls (almost on a daily basis) from people who “bought a cheap kit off ebay”.  The usual story is that it’s broken within a few weeks or months.  When we started seeing them pop up selling for cheaper than we can buy in bulk, plus paying for auction fees and free delivery we wondered how on earth they could sell them so cheap. 

We eventually found out how they can after talking to various suppliers and listening to the phone calls from the people that buy these kits.  We found out that every time a supplier had a failed production run (ie a large amount of faults on the burn-in test sample) it is cheaper to start again with new components than to try and correct the error, they sell the faulty batch for "recycling".  Unfortunately, unscrupulous sellers buy these batches and instead of recycling they sell the whole thing on auction sites.  Now to give them their dues, when an eBay member complains about it failing (if they install quickly enough to realise within the time frame eBay allows claims) then the seller does usually refund (eBay no longer allows negative feedback if the customer receives a refund). Unfortunately, the customer is left having spent all that time and effort installing cables to find that they can't just find another part to plug into the wiring they were given. They are then left to buy a kit from a reputable UK seller like us and having to do the installation again.  Not fun to do the same work twice. 

One of our regular fitters that purchases from us told us that several years ago he left us for a couple of weeks to try 10 mirror monitors from ebay at £40 each.  He had 9 out of 10 of them fail within 2 weeks and being a mobile fitter he had to go back out to each customer to put new wiring in, he wasted almost a week of time, an arm and a leg of fuel traveling back and forth and possibly made a dent in reputation because of these unscrupulous sellers.

Why are we cheaper than the branded systems? 

Well we prefer to sell in bulk and keep our margins low and just sell more.  We get lots of bulk business orders that way as well.  We are not always the cheapest, but we are fairly confident that we are the cheapest for the specs of the equipment, reliability and service including the longer guarantees.  We are direct importers of close to 100% of our stock, we design some items and request improvements to others.

We actually keep two of the branded systems that are usually £400 and £800 for people that visit to compare to ours.  With them standing side by side you realise that our systems give a superior image for a vastly lower price.